AIMS – Assets Issues Management System
Hotel Defects and Service Requests management made easy
What is AIMS?
AIMS is a Customer-Centric service optimization system specialized for the cruise industry, helping onboard and onshore teams collaborate in the recording, dispatching, resolution, follow-up, and reporting of Hotel Defects, Technical Issues, and Guest Requests.
What is the goal of AIMS?
The main goal of AIMS is to help your team deliver the ultimate guest experience. AIMS achieves its goal by streamlining a rapid response process, ensuring that issues are resolved and requests are fulfilled quickly, effectively, and efficiently before the guest is inconvenienced.
Manage Defects and Requests seamlessly from start to finish.
Empower mobility
Create and report service orders in the field using any mobile device.
Guide teams
Get on-screen problem resolution context help through standard operating and maintenance procedures for teams.
Get insights to make better decisions
Be proactive through real-time dashboards and reports with actionable insights to implement preventive, corrective actions.
Explore the features that help you improve guest satisfaction with real-time execution and data.
Comprehensive Service Order Fields
Identify Asset, Location, Issue, Trade, Time of issue, Priority, Requestor, Guest Affected, Guest mood, Due Date, Quality Assurance required, and many other fields.
Multimedia Support
Create service tickets with multimedia support (pictures, voice, video).
Flexible Task Workflow Engine
Define and configure any desired workflow with AIMS Business Rules to implement and streamline end-to-end Service Tickets management, communication and escalation system. You can even automate the creation of repetitive tasks based on certain criteria.
Notifications and Alerts Support
Help your crew stay on top of issues with messaging and follow-up features supporting on-screen notifications and alerts.
Audit Trail
Traceability and accountability are enforced through a detailed audit trail feature.
Powerful Dashboards and Reports
Track your performance in real-time and identify potential areas for improvement with our user-friendly dashboards. Create and distribute reports manually or set them up to be generated automatically across all locations.
Integrate without the headache
Seamlessly integrate with existing products of the ITsynch suite and with other third-party systems for inspections, quality standards, and ERP Management.
